Store Policy
PLEASE ALLOW 5-7 DAY PROCESSING FOLLOWED BY USPS FIRST CLASS MAIL.
​
WE ONLY CONTROL NIMA NATURALS PROCESSING NOT USPS
WHEN YOUR LABEL IS PRINTED IT IS SHIPPED THE SAME DAY UNLESS YOUR ORDER IS PRESALE
​
IF YOUR ORDER IS PRESALE IT IS LIABLE TO TAKE LONGER THAN
***STANDARD PROCESSING***
​
YOU RECEIVE EMAILS FROM US ALL OF WHICH HAVE TRACKING LINKED :
1) ORDER CONFIRMATION
2) SHIPPING LABEL CREATED
3) DELIVERED
ONCE YOUR ORDER HAS BEEN UPDATED VIA USPS TRACKING IT IS IN THEIR HANDS WE CAN NOT INTERVENE AS WE DO NOT PERSONALLY DELIVER PIECES
​
ALL USPS ISSUES MUST BE HANDLED WITH USPS
​
​
PLEASE ADD APT/UNIT NUMBERS IF NEEDED NIMA NATURALS IS NOT LIABLE FOR ANY MISHAPS ON THE CONSUMER'S END DUE TO HEAVY ORDERS.
IF CUSTOMERS MAKE ANY MISTAKES WITH THEIR ADDRESS WHEN CHECKING OUT
THEY MUST BUY A NEW LABEL LINKED BELOW
​
​
**CUSTOMER SERVICE**​
24-48 HR RESPONSE
PLEASE INCLUDE YOUR NAME AND ORDER # IN THE EMAIL.
ALL MERCHANDISE IS THOROUGHLY INSPECTED AND QUALITY CHECKED BEFORE IT LEAVES OUR FACILITY. UPON ITS DEPARTURE, NIMA NATURALS IS NO LONGER RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES.
ALL SALES ARE FINAL, WE DO NOT ISSUE REFUNDS
IN THE EVENT YOUR ORDER IS INCORRECT AT NIMA NATURALS FAULT PLEASE CONTACT US AND WE WILL BE HAPPY TO CORRECT ANY ERRORS. ​
THANK YOU :)
​
YOU MUST CONTACT US WITHIN A WEEK AFTER YOUR ORDER HAS ARRIVED TO BE ELIGIBLE FOR A REPLACEMENT
